The overall support experience felt neither great nor terrible. On the positive side, the telephonic
The overall support experience felt neither great nor terrible. On the positive side, the telephonic assistance was available and the people I spoke to were polite and tried to help. However, there was some repetition during the communication. I had to explain my issue more than once on a couple of calls which was frustrating. The waiting times were not too bad but could have been shorter, especially when I needed quick answers on using the dialer. On the other hand, the automatic updates to the software reduced the need for follow-ups, so that was a relief. In balance, the communication was decent but had room for improvement to cut down on repeated explanations and speed up response, which would have made the whole process feel smoother and more efficient.