Support experience was a bit hit or miss overall
When I needed help once with a software glitch, the telephonic support was responsive enough to address the immediate problem, which was a relief. During that call, the support person was patient and walked me through fixing the issue quite clearly. However, outside of that one experience, I wasn’t very confident about how well future support would work if I needed it again. Sometimes emails and calls for assistance felt ignored or delayed without clear updates on the progress. The communication was sometimes vague, which made me unsure about relying on support fully. I guess it's the kind of service where you might get good help occasionally but can also be left waiting. I wouldn't say I plan to avoid needing help next time, but I am a bit hesitant given the inconsistency I've experienced. It's not terrible support; it's just uneven enough that I am wary of depending on it for urgent issues. Hopefully, they improve their communication flow because that single positive phone call was a good example of how it could be better.