Support experience was a bit back and forth
My experience with WFHI's telephonic support has had its ups and downs. On one hand, the staff was courteous and generally willing to assist. However, I found myself repeating my issue multiple times to different agents, which felt a bit frustrating. The wait times on calls varied; sometimes it was quick, but other times I waited longer than expected. The communication was clear enough, but it could have been more streamlined. I appreciated the proactive updates via email, which kept me informed without needing to call. Also, the invoicing process was smooth and without glitches, making payment straightforward. While training materials were comprehensive, I felt they could be better tailored to accommodate different schedules. Overall, the experience was a mix of helpfulness and slight inefficiency. I believe with a more cohesive support flow, it could be a lot better. Still, it was good enough to solve my problems in the end, so I’m somewhat satisfied but I do hope for improvements soon.