Support experience thoda mix raha, soch ke hi karunga dobara
Main sochta tha ki support communication will be smooth and quick, but reality thoda alag nikla. Jab maine call kiya, initially response thoda slow tha aur banda zahir si baat hai fully clear nahi tha kis process mein mera issue stand karta hai. Lekin ek cheez to represent karna padega ki telephonic support wala banda polite tha aur try bhi karta tha samajhne ki. Onboard karne mein bhi mujhe thoda lag raha tha ki training jo mila woh thoda surface level tha, jaise ki kuch basics cover huye par fully detailed guide nahi mili thi jisse sambhal kar advance use kar sake. Lekin payment aur invoicing system mein jo transparency thi uske liye wo ek plus tha; payment method samajhna aur process karna koi badi baat nahi thi. Phone pe thoda wait karna pada sometimes jo mujhe pasand nahi aaya kyunki same baare repeat karna padh gaya support ko baar baar. Lekin database feature kaafi badhiya laga, ismein jo workflow hai woh easy samajh aa gaya tha. Overall, thoda disappointing raha expected support level ke hisaab se, toh dubara try karne se pehle sochunga yeh pura experience.