Support experience thoda frustrating raha, clarity kam thi
Mera overall experience support ke saath thoda mixed raha, lekin mostly thoda disappointing laga. Main kah sakti hoon ki mujhe dubara help lena padega, taki main acche se samajh sakoon ki next baar kya karna hai. Jab main call karti thi to lagta tha ki mujhe baar baar same cheezein explain karni padti hain, aur solution itni clear nahi thi. Telephonic support toh tha, par woh thoda slow response deta tha aur kabhi kabhi lagta tha ke jo banda baat kar raha hai woh mujhe help karne mein zyada capable nahi hai. Database features mein bhi confusion rahi, aur online training se jo clarity milni chahiye thi, woh utni nahi mili. Onboarding ke dauran thoda time laga samajhne mein ki automatic updates kya cheezein badal rahe hain. Payment process ya invoice ke baare mein thoda clarity thi par unka response support ke mukable better thi. Poora support process thoda disorganised laga, isliye mujhe lagta hai ki mera agla call zaroor rahega, par main abhi thoda hesitant hoon is baare mein.