1 out of 51 of 5Unverified experienceSales and pre-purchase
Support experience thoda disappointing raha
Mujhe jo sales aur pre-purchase process me sabse zyada problem face karni padi, wo tha clear guidance ka lack. Jab main pehla baar sign-up kar rahi thi, tab thodi confusion hui regarding invoice aur payment timeframes. Support team thode helpful lage, par response mein delay hua, jis wajah se mujhe dobara unko contact karna pada. Ideally, agar purchase ke time pe sab kuch easily samajh aa jata, toh shayad dobara poochne ki zarurat nahi hoti. Mujhe lagta hai, agar onboarding thoda aur detail me hoti aur payment instructions clear hoti, toh yeh sab complexity nahi hoti. Tabhi main soch paungi ki future me bhi is service ki taraf wapas aana sahi hoga ya nahi. Yeh ek area hai jahan improvement zaroori hai taaki users ko frustration na ho.