2 out of 52 of 5Verified customerSupport and communication
Support experience samajh nahi aayi bilkul
Pehle mujhe laga tha ki support team jaldi reply karegi aur simple instructions degi, par waise hua nahi. Jab main help ke liye call karta, toh kai baar unko do baar apni problems repeat karni padti thi, jo thodi frustrating thi. Unka communication style bhi ajeeb laga, thoda unclear and confusing. Thoda wait bhi zyada hua kabhi kabhi, jo expect nahi kar raha tha. Par ek baat to bataun, jo technical team ne training ke dauran bataya tha wo software smoothly chal raha tha, usme koi issue nahi tha. Overall, support alag hi level par expect kar raha tha lekin waisa milne se door tha.