2 out of 52 of 5Verified customerSupport and communication
Support experience: Roz roz thoda frustrating lagta tha
Initially support theek tha, lekin roz ke routine mein jab main unko call karti thi ya email bhejti thi toh response slow milta tha. Kabhi koi basic issue hota toh solve hone mein jayada time lagta tha, jo mujhe confuse karta tha. Mujhe laga tha ki training aur updates ke baad sab smooth chalega, but daily communication mein gaps the. Support team polite hai, par sometimes lagta tha ki woh mera issue samajh nahi pa rahi thi, ya phir wo repeat questions karti thi jo maine already bataye hote. Itna hi nahi, kabhi kabhi technical terms explain karne mein bhi dikkat hoti thi in a clear way. Onboarding thodi smooth thi, par day to day jo help milti thi woh expected level se neeche thi.