Support experience purani services se better nahi laga, socha zyada hoga
WFHI ka support jo maine ab tak use kiya hai, uska jo mujhe pehle experience raha hai uske comparison mein thoda disappointing raha. Pehle maine jo kuch remote workflow softwares use kiye the, unme jab bhi phone support call kiya toh jaldi response milta tha aur baat samajh ke turant help mil jati thi. Lekin yahan pe mujhe lagta hai ki support team zyada procedural hai aur issues ko quickly resolve karne mein thoda time leti hai. Wo skills samajhne mein thoda delay hota hai aur kai baar mujhe lagta hai ki mujhe khud hi thoda struggle karna padta hai samajhne ke liye. Main samajh raha tha ki WFHI jyada advanced support degi, par lag raha hai wo purane tarike se communication karti hai jisme aapko baar-baar apni problem batani padti hai. Haan, ek baat achhi thi ki training aur onboarding mein support thoda patient tha aur queries ke liye thoda samay deta hai, lekin jab daily commute wali problems thi, to delay ne thoda frustration badhaya. Main bas yeh sochta hoon ki agar support zyada proactive ho toh overall experience thoda better ho sakta tha jo abhi missing lag raha hai.