Support experience overall was a bit of a mixed bag
Hey, so I had fairly mixed feelings about the support and communication from WFHI. On the plus side, when I reached out for telephonic assistance, most of the time the reps were helpful and explained things pretty simply, which is what I expected because I wasn’t super familiar with the dialer and database features. But sometimes I got a bit frustrated because the response time varied and occasionally I felt like the answers didn’t really match my problems exactly—they were a bit generic. So the whole thing felt like it was a decent backup but sometimes a bit intermittent in effectiveness. I guess I’d say it worked okay but not always perfectly in line with my expectations, and that made the process a little unpredictable at times. That mix of good and not-so-good definitely kept me on my toes and made me wonder if there might be a smoother way to get support consistently.