Support experience overall left me undecided
I reached out to WFHI support twice to clarify some issues with the database feature and the dialer tools during my first week. The telephonic support was friendly but didn’t always provide immediate solutions, so I had to follow up again, which was somewhat frustrating. By the end of the interactions, I had a better understanding of the software and access to some additional training materials, which helped fill in initial gaps. The whole thing felt somewhat patchy, with moments of helpfulness but also a bit of back and forth. Sign-up and invoicing were smooth and left a positive impression, balancing out some of the communication difficulties. I think the priority assistance could be more streamlined to boost confidence when problems arise. I didn’t feel actively let down, but also wasn't fully assured after the experience, placing it squarely in a middle ground for me.