Support experience: Not ideal if you want hand-holding
Before starting with the WFHI software and training, I expected that I would get constant and direct support for each step, especially because remote workflows can be tricky. But honestly, that was not always the case. I found their telephonic support to be somewhat inconsistent—it often didn’t match what I had anticipated based on their initial descriptions. Sometimes, they helped quickly and clearly, which I appreciated. On other occasions, I was left to figure things out myself, especially when the dialer tools had issues or the database wasn’t syncing properly. I did like the fact that automatic updates came regularly, so at least the software itself was reasonably maintained. However, the onboarding process felt like it needed more structured communication. I guess if you prefer a more hands-off approach and don’t mind some trial and error, this might still suit you. But if you’re someone who expects continuous direct guidance and detailed support, you probably won’t find what you need here. Reflecting on it, my biggest reservation remains with the level of personal assistance—felt a bit hit or miss. I hope they consider making their support more proactive, since the service is solid otherwise. So overall, the support might suit a self-starter but not someone who expects a lot of managed help.