2 out of 52 of 5Verified purchaseSupport and communication
Support Experience Mixed: Helpful but Not Reassuring
I felt the telephonic support was polite, and the people I spoke with tried to be helpful. However, the entire communication process left me doubting how confident I should be about quickly resolving issues in the future. The automatic updates sometimes caused unexpected changes that weren’t explained well enough over calls. While the training was clear and onboarding broad enough to get started, the inconsistent responses during support calls made me hesitate to rely fully on their service. The invoicing process itself was straightforward and professional, but overall the impression was a bit shaky, making me feel unsure about the stability in longer use.