Support experience: mixed feelings
At first, I was quite eager to get started with the WFHI software, but the support experience was a bit of a mixed bag. When I signed up, the initial onboarding instructions were clear enough, and I appreciated the detailed emails that helped me understand the payment and invoicing process. However, when I encountered issues with the dialer tool, the telephonic support took a bit longer than I had expected to respond and resolve my queries. The representatives were polite and tried their best, but sometimes the solutions offered didn’t fully match the problems I was facing. That said, once the issues were sorted, the automatic updates seemed to improve some features noticeably. I found that the database feature was quite helpful in organizing my contacts, but the transition to accessing some of the new updates felt a little clunky. So overall, while there were moments that went smoothly, the delay in some responses and the need for further clarifications left me with a neutral impression. I think with a bit more efficient support, the experience could be much better going forwards.