Support experience: mixed but fair
Reflecting on my time using the support services, I had to figure out quite a bit on my own alongside what was provided. The telephonic support was available, but sometimes I didn't get immediate responses and ended up experimenting with the software's calling tools and database features alone. This self-learning was both empowering and frustrating. The onboarding training gave a decent starting point, though it didn't cover every aspect thoroughly, so I had to explore further by myself. I appreciated the automatic updates since they mostly made things smoother without intrusive changes, but some updates did alter parts of the workflow which required some troubleshooting on my part. The invoicing and payment procedures were straightforward enough and did not cause issues. Overall, support was somewhat helpful but leaned on me to take initiative in understanding and fixing certain hiccups. So my verdict is neutral—neither fully satisfying nor fully lacking.