Support experience matched my expectations, mostly positive
So, I was expecting that I might have to call support multiple times during setup, and turns out I was right about that. The telephonic support team was pretty responsive, which made the process smoother than I feared. There were a few moments when I felt the explanations could have been clearer, but in general, the help was quite adequate. The training sessions were helpful enough to get me started, but I still think I’ll need to reach out again once I get deeper into the software features. The priority assistance I had access to felt like a real bonus compared to standard queries being handled. On the downside, sometimes I felt like the responses were a bit generic. Still, all in all, it was a positive experience, and I wouldn’t hesitate to call them again if I run into any roadblocks. The invoicing process was straightforward and I didn’t have any trouble with payments which was a relief on my end.