Support experience left me feeling mixed and stretched
My interactions with WFHI's support were a bit of a mixed bag. On one hand, the team responded fairly quickly to my calls, and when they understood my problems, their advice was straightforward and useful. On the other, there was some repetition involved — I often had to explain the same issue multiple times as it seemed information wasn’t always passed through the system seamlessly. At times, the waiting periods for follow-ups also felt longer than expected, adding to my frustration. The training sessions were helpful but didn’t completely prepare me for these challenges. Despite the delays, the invoicing and payment parts were smooth, making those aspects less stressful. If I were to sum up the experience in one phrase, it would be "Functional but not flawless." Though not perfect, the service did provide me with the tools I needed, even if the process felt somewhat tedious at points.