Support experience - Just not consistent
At first, I found the telephonic support somewhat helpful when I initially faced an issue during sign-up. However, as days passed, the daily experience with support was disappointing. Several times, when I called to ask about updates or billing questions, the responses were unclear or unhelpful. Sometimes the staff would tell me to wait for a call back, which often never came. The communication seemed disorganized, and I had to repeatedly explain my problem to different agents, which was frustrating. On the plus side, the initial onboarding training was decent and explained the software well, but ongoing support left me feeling uncertain about resolving my issues quickly. Overall, the lack of dependable communication was a letdown in my experience.