Support experience jo disappointed kiya
Main kahungi ki support aur communication ka experience pehle jo maine dekha tha usse compare karke kuch khaas behtari nahi thi. Pehle jo mein use karti thi, waha response time aur clarity zyada achhe the. Yahan pe telephonic support se samasya ko samajhne mein zyada madad nahi mili aur kai baar mujhe repeat karna pada apni problem, jo thoda frustrating tha. Training mein bhi clarity typical thi, par at least basics samajh aate the. Lekin software updates automatic toh the jo point dena chahti hoon, kyunki updates ke baad features mein thodi improvement dekhi thi. Sign-up aur payment process simple tha, koi major dikkat nahi aayi. Lekin overall jo main experience thi, wo utni friendly nahi thi jitni main expect kar rahi thi. Agar communication aur support better hote, toh mujhe lagta hai rating thodi upar ja sakti thi, abhi toh main ispe full rely nahi kar paungi.