Support experience had one aspect I couldn't quite settle on
Thinking back through my time using WFHI's support and communication, I've had a fairly mixed experience. On the positive side, the telephonic support was available and agents tried to help me navigate issues with the dialer and the software login. However, there were also quite a few moments where I ended up repeating myself because my concerns weren’t well tracked across calls, or I felt like I had to start over every time I called back. This repetition was tiring, and sometimes the waiting felt longer than expected given the nature of the problems. That said, one part that stood out was how they eventually made efforts to escalate certain technical problems once they were understood properly. So while the overall process wasn't smooth, that escalation showed some commitment. Given the delays and redundancies, though, I’m still unsure if that experience would meet all users’ needs or just mine. It’s a bit of a toss-up from where I sit looking back now.