Support experience good enough, one part stood out
Overall, my experience with support was positive but not perfect. I appreciate that whenever I reached out for help, the team responded in a timely manner and tried to assist with clear directions. Most issues related to the dialer and database were resolved by their guidance, and that helped me continue my remote workflow smoothly. However, one part that stood out was the follow-up process; sometimes it felt like I had to remind them multiple times for updates on pending queries which was a bit frustrating. That said, the people on the calls were patient and made an effort to communicate well, which is important for me. Given that, I think I will contact them again if I face any new challenges but hope the follow-ups get more proactive. So, in balance, I feel the support was good enough for my current needs but could be improved in certain areas for a better experience.