Support experience generally good
Mostly I found the support pretty approachable once I was past onboarding, but I actually had to figure out quite a few things by myself early on. For example, setting up the calling tools with the dialer wasn’t immediately obvious, and the database features needed some trial and error before I understood how best to organize contacts. Later on, the automatic updates rolled out smoothly without much disruption, which was a relief. There was one memorable moment when I had to call for telephonic support because an update seemed to have changed a key setting, and the support team guided me through patiently. Other details of support happened quietly, so I can’t really pinpoint much further except to say that the communication felt adequate but definitely leaned on me to do some exploring beforehand. Overall, I would say I got what I needed, but the initial self-sufficiency requirement was higher than I expected.