Support experience felt uneven compared to previous ones
My experience with WFHI’s support and communication was somewhat disappointing, especially when compared to other systems I’ve used before. The telephonic support was available and generally polite, but the clarity and helpfulness sometimes fell short. I noticed that responses were slower than what I had expected, and occasionally I had to repeat the same issues multiple times before getting a useful resolution. Unlike my past experiences where support was proactive and immediate, here it felt more reactive and patchy. On the other hand, the automatic updates were managed fairly well, causing minimal disruption which I will grant was a positive. Still, the overall impression is that the support could benefit from better training and more streamlined procedures to match industry standards. Overall, it left a somewhat unsatisfactory feeling about the service continuity.