Support experience felt somewhat inconsistent overall
Reflecting back on the support and communication I experienced with the software, I find it to be quite mixed. Initially, the labeling within the app was fairly straightforward, but when I encountered some issues later on, the explanations from support were sometimes clear and at other times rather vague. The telephonic assistance was on hold for longer than I'd expected, and the person on the call sometimes used jargon that made me less confident rather than more. However, their persistence in helping me resolve some of the database syncing problems was appreciated. The information given in the written guides felt uneven as well; some instructions were well labeled, while others left me guessing as to what the next step was. On the bright side, the software itself was regularly updated, and those updates often addressed known problems, so that was a plus even if the support communication was uneven. All in all, the experience felt like a patchwork, with some helpful moments but not consistently so, leaving me neither fully satisfied nor wholly frustrated.