Support experience felt long and a bit tiring
I have dealt with support multiple times now and each time it felt like déjà vu. I found myself repeating the same basic information to different agents who just didn’t seem to have all the context. The wait on calls varied but I often had to hold while they checked my account or escalated the issue. It did feel like they cared about helping but the process wasn’t as smooth as I expected for software that’s supposed to be user-friendly. They were polite and did try to guide me through solutions, but the back and forth ended up draining more time than I was comfortable spending. On the plus side, their follow-up via email helped me keep track of progress, and some issues were resolved after a few calls. I am willing to stick with the service mainly because the software itself is quite solid, but the support can definitely improve by reducing repetition and wait times to make it less weary.