Support experience felt like a never-ending loop of uncertainty
I reached out to customer support hoping for clear answers and felt confident at first that they could help. But after several calls and a couple of email exchanges, my confidence started to drop. The explanations were vague and sometimes inconsistent, which left me confused about what steps to take next. Whenever I asked for specifics about the software updates or how to troubleshoot the dialer, the responses were slow and seemed to avoid giving direct solutions. It felt like I was going in circles, just repeating the same points without progress. By the end of the communication process, I did not feel any more confident than when I started. I expected clearer guidance with more definitive answers, but instead, it was frustrating and made me question the reliability of the support team altogether. This whole experience lacked the assurance I needed to get things working properly.