Support experience felt like a never-ending loop
The whole process of getting help with this software felt surprisingly repetitive. Initially, I thought the telephonic support would be straightforward, but I found myself explaining the same problem multiple times to different agents. There were occasions where I waited on hold for quite some time, only to have to repeat my issue from scratch when connected again. The waiting and repetition made the experience exhausting. On a positive note, when someone understood my issues, the advice was relevant and the solutions, though limited, were helpful. However, the back-and-forth and delays outweighed this advantage far too often. Updates to the software sometimes fixed certain bugs but introduced new ones, which didn’t help matters and meant more calls to support. Overall, the support felt disorganized, turning what should have been routine assistance into a frustrating ordeal. It came across as inefficient and time-consuming, where I was stuck in a loop rather than moving forward. I can say the product’s features are decent but such support experiences leave a lot to be desired in terms of communication and responsiveness.