Support experience felt inconsistent
Compared to other platforms I have used for remote workflow management, the support and communication here felt uneven. On the one hand, the ability to reach telephonic support was a positive factor, as I could get a live response without excessive wait times. On the other hand, the quality of the explanations provided did not always match what I expected from prior experiences. There were moments when the technical language used was overly brief or unclear, making it difficult to follow the guidance on configuring calling tools or understanding update notifications. Additionally, I noticed that responses sometimes repeated information I'd already tried to follow, which slowed progress. Overall, the support setup itself was adequate, but the delivery fell short of smooth and was less effective than services I have tried before. This contributed to a feeling of frustration by the end of my onboarding week with them, despite appreciating that the team was accessible and willing to assist.