Support experience felt a bit on the meh side
I reached out to support twice during my initial use of the software. The first interaction was decent; they answered my questions about payment process and sign-up fairly quickly and the person on phone sounded patient. When I later called with a more technical query about the dialer, though, it took longer for them to understand my issue and their answer was a bit vague. Between calls, I also emailed and got replies within a day, which felt acceptable. Even so, I’m unsure if I’ll need support again because the explanations weren’t always clear the first time. Despite this, I don’t feel the overall communication was poor; it had ups and downs. To sum it up, the support felt workable but left me feeling like I might need to call them again to really sort out all the loose ends.