Support experience felt a bit lacking confidence
By the end of my calls with telephonic support, I wasn’t fully confident I’d get all issues resolved smoothly. On one hand, the agents were patient and tried to help with the dialer setup and invoice questions. But on the other hand, their knowledge sometimes seemed incomplete or inconsistent. This made me wonder if this support would suit someone needing quick and precise answers, especially if they're new to such software workflows. The priority assistance was better but comes at extra cost, which doesn't feel ideal when basic queries remain underestimated. For those willing to spend time learning on their own, the support might be adequate, but I wouldn’t recommend relying heavily on it for urgent guidance. So overall, it’s a service that might suit experienced users comfortable troubleshooting themselves rather than clients who want high confidence from first contact.