Support experience felt a bit hit and miss
I found the support process with WFHI a bit of a mixed bag. When something went wrong with the call dialer one afternoon, I did reach out via the telephonic support and they were able to guide me through some initial troubleshooting steps. However, the follow-up on the issue wasn’t as prompt as I would have liked. The invoice process was smooth without any issues and I appreciated that part. On the other hand, sometimes it took a while to get a clear answer on how to navigate certain parts of the database feature, which was frustrating. The training sessions provided a good overview but I still ended up figuring out many things through trial and error. Overall, I’d say the whole experience was fairly neutral. The positive parts like invoicing and basic support balanced out the delays and lack of clarity in some areas. I wouldn’t call it excellent or awful, just somewhere in the middle. I’ll keep using it and hope some of the communication issues get ironed out soon because the software itself has potential.