When I initially started with WFHI, I had high hopes that the support and communication channels wou

When I initially started with WFHI, I had high hopes that the support and communication channels wou

When I initially started with WFHI, I had high hopes that the support and communication channels would be efficient and clear. The onboarding process felt rushed, and the training materials provided were not as comprehensive as I expected. Over time, I reached out several times to telephonic support, hoping to gain more confidence in using the software fully. Unfortunately, the communication was sporadic and sometimes left me with more questions than answers. The dialer and calling tools offered good functionality, but the lack of prompt support made troubleshooting frustrating. While the automatic updates were fine and didn’t disrupt my workflow much, the overall feeling of assistance did not meet my initial expectations. In reflection, my confidence in the support system is low, but I acknowledge that some aspects, like the database feature, worked reliably. It's clear now that if you need prompt and proactive communication, this service might fall short, but for basic use, it is adequate.