Support experience exactly average
Having used other platforms before, I found the support here was fairly standard but nothing that stood out positively. They managed to answer most of my queries, though there was often some waiting time before I could get through to anyone. The explanations were clear enough but lacked warmth which made the experience a bit mechanical compared to what I was used to. The processes for sign-up and invoice issuance were straightforward and reliable, but when I faced problems with the dialer tool, it took multiple calls to get consistent guidance. The automatic updates were seamless and did not cause any disruption which was a plus. Overall, my experience with support was balanced but ultimately average. I don’t think it’s bad but it also doesn’t quite match the level of personalised assistance or responsiveness from other services I have tried.