Support experience didn’t quite meet my expectations
Before I started using this system, I held a picture of what telephonic support might be: quick, clear, and really hands-on when I hit issues with software. But once I engaged the support team, I noticed it wasn’t as responsive as I hoped. The wait times were longer than I was expecting and sometimes the explanations felt generic rather than tailored to the exact problem I faced with the dialer tool. I don’t want to be overly harsh as they did provide the information eventually, and the automatic updates kept the software fairly stable, which I appreciated. Still, I felt a little disconnected during the training because it moved very quickly, not pausing enough for questions. Maybe I just expected a bit more interaction and understanding when learning remotely. It didn’t truly click for me that the support would be more passive than proactive, which color my overall impression a bit.