Support experience did not meet my expectations
I expected that upon encountering difficulties I could count on consistent and straightforward assistance during my use of the WFHI software and training. Unfortunately, when I reached out for help next time, the support experience was not as effective as I had hoped. The communication was somewhat confusing, and I did not receive clear guidance on how to proceed through certain onboarding and dialing tool settings. While sign-up and invoicing were handled without issues, the overall service did not meet my initial assumptions about timely and helpful support. Given this, I remain uncertain whether I would turn back to them in case I require significant help again. The process fell short of delivering the uncomplicated customer care I was expecting to accompany the software features.