Support experience did not meet expectations
Before I started using the software, I had a fairly clear idea that support would be responsive and informative, but unfortunately, that just wasn’t what I got. While the initial setup was somewhat helpful, the follow-up communication often left me with more questions than answers. The support team was reachable, yes, but their advice sometimes felt generic and didn’t completely address the specific problems I faced with the dialer and database functions. Even after multiple calls, the guidance didn’t seem to align with what the training materials had suggested, which was frustrating. On the positive side, the automatic updates did keep the software running smoothly once I figured things out, but that didn’t make up for the overall lack of effective guidance. I expected a more coherent support flow based on the initial promises from WFHI, so overall I’d say the experience was disappointing since I had hoped for something closer to what was advertised.