Support experience dekh ke, shayad dobara try nahi karunga
Maine support team se call kiya during onboarding process because mujhe software ke dialer me kuch issues aa rahe the. Pehli baat toh yeh hui ki wait time zyada tha, kabhi kabhi lagta tha ki mera call hold pe rakha hai aur kisi ko farak nahi. Support wale thode rushed the aur mere questions ko theek se samajhne me dikkat hui. Ek baar mein unhe issue detail me samjhaya tabhi kuch progress hui, warna mostly generic replies mile. Jo bhi solutions diye, wo mujhe immediately frustration se nikal nahi paaye. Mera confidence nahi bana ki agar agle steps mein koi problem aaye toh support se madad milegi. Onboarding flow thik tha, aur invoice clear mila mujhe, payment process bhi usual jaisa chal gaya. Software updates automatic the, wo theek kaam kar rahe the. Lekin support communication ke wajah se overall experience thoda low raha. Toh main nahi kahunga ki same software ke liye phir se unki support lene jaunga easily, because at the end mujhe zyada confident feel nahi hua ki jab kuch problem aayegi tab help milegi.