Support experience compared to previous tools was a bit of a toss-up
When I used WFHI’s telephonic support, I was hoping it would be as responsive as some other services I had tried before. It was better in some ways; the staff was generally patient and explained things clearly, which felt nice. However, I also noticed that responses sometimes took longer than I had expected based on my previous experiences. The communication was professional, but a few times I was left waiting more than I wanted. The software itself worked well enough once I got used to the automated updates, and the training helped. Billing and invoicing were handled reasonably well too. So, while the support was not perfect, it met the basic standard and occasionally went above, which left me moderately happy overall with how the communication worked here versus what I had known before.