Support experience: clearly not ready for me
I had to figure out most of the software setup alone because the telephonic support wasn’t available when really needed. It was frustrating to spend so much time trying to learn the onboarding process without clear guidance. Even the database feature, which was supposed to help, ended up being confusing at first, and I had to look for answers by myself. Updates didn’t help much either as they came automatically but didn’t explain what changed. I will say the initial sign-up and payment process was okay; that part didn’t cause many problems. Still, without prompt and helpful communication from support, using this software felt like a struggle. I expected better assistance for the price I paid. Overall, the amount of self-troubleshooting I had to do was too high for my liking and made the software less appealing than I’d hoped.