Support experience better but has limits for advanced users
Compared to other software I have used, the WFHI support felt more attentive and reachable over phone calls, which is a definite positive. However, while basic queries about the database and dialer setups were handled competently, more complex issues felt less thoroughly addressed. The explanations sometimes were a bit generic and didn't always dive deep into troubleshooting. So for someone new or wanting straightforward answers, this support could work well. But for advanced users requiring detailed guidance, it might not satisfy fully. The automatic updates were mostly smooth but occasionally changed features without clear notes which added to confusion. Still, the billing and sign-up process was straightforward. I'd say the system suits those less experienced with remote workflow software better, but if you want nuanced help, be prepared to invest some extra time for workaround or self-research. It's not bad, just somewhat middle-of-the-road.