Support experience: a mixed bag compared to my previous ones
Having used several platforms before, I found the support with WFHI to be a mix of positives and negatives. On one hand, the telephonic support was quite responsive and helpful when I needed immediate assistance with the dialer training during onboarding. However, certain queries about the database features took longer to resolve compared to my past experiences where support was more proactive. The onboarding flow was smooth and the software updates happened automatically, which was great. Still, overall, the support required more persistent follow-up than I anticipated based on my previous software services. So while the assistance was generally competent, it demanded a bit more effort from me to get timely solutions. This balance explains why I'd rate it as average but not below, since both convenience and delay were present.