Support expected to be more streamlined and logical
I had higher expectations regarding the support process, especially in how the steps were laid out for troubleshooting and assistance. It felt a bit haphazard at times; I was given pieces of information in an order that didn’t quite make sense to me, which made solving the issue more complicated than necessary. I acknowledge though that when I finally got to talk to the right person, they were polite and tried to help. Still, the initial guidance lacked coherence which frustrated me because I expected a clearer roadmap during support calls. Communication could have been smoother to avoid repeating initial steps. A more logical progression in instructions would save time and stress for users like me who aren’t always technically savvy. While the helpfulness of the people was decent, the overall experience was disappointing because what I got didn’t quite live up to what I anticipated based on my prior support experiences elsewhere.