Support expected tha smooth, par tha kaafi slow
Main mujhe laga ki telephonic support aur communication bahut smooth hoga because sign-up process aur training theek thak thi. Lekin din bhar jab main software use kar raha tha, calls drop hone lage ya response milne mein time lagta tha. Kabhi kabhi dialer sahi se kaam nahi karta tha, aur database syncing mein delay aa jata tha. Support team se mujhe lagta tha ki help mil jayegi easily, par wo har baar itni asaani nahi thi. Jo software pehle din thoda complicated laga, woh baad mein bhi kabhi kabhi problematic raha, aur day-to-day basis pe mujhe lagta tha ki itna smooth hona chahiye tha. Payment aur invoicing theek tha, lekin daily support quality ne meri expectations thodi neeche kar di thi. Overall, main sochta hoon ki ye system un logo ke liye best sabit nahi hoga jinko fast help chahiye.