Support Expected More, Had to Figure Out Most Myself

Support Expected More, Had to Figure Out Most Myself

I was surprised by how much I had to solve on my own when I ran into issues with the calling tools and dialer setup. While the documentation was available, it often didn’t cover the specific problems I encountered. On the positive side, when I managed to get through some basic troubleshooting, things started working better and the software itself functioned reasonably well day after day. However, the telephonic support, although polite, took quite some time to respond and often couldn’t provide immediate solutions, pushing me to rely heavily on self-learning and experimentation. This gap in support was the most unexpected part of my experience.