Support expectations vs reality: thoda extra kaam toh karna hi pada
Jo maine expect kiya tha support team se, thoda zyada direct help aur quick solutions the. Lekin reality me mujhe kaafi cheeze khud se samajhni padhi, training ke baad bhi. Matlab, woh onboarding jo software me diya tha, usme toh clear instructions hain, par jab dialer setup karna tha toh questions pe khud hi sochna pada. Telephonic support bhi available tha par main uss par zyada depend nahi kar paayi kyunki kabhi kabhi waiting time thoda lamba hota tha, aur baar baar repeat karna padta ki problem kya hai. Jo database feature tha, wo bhi initially confusing tha, mujhe lagta hai ye thoda aur user-friendly banaya ja sakta hai. Par overall, software accha hai, call scheduling aur updates timely milte hain, toh main fir bhi 4 stars dungi. Support me zaida resistance aur confusion nahi hota toh 5 star deti.