Before subscribing, I had certain expectations about the availability and helpfulness of the support

Before subscribing, I had certain expectations about the availability and helpfulness of the support

Before subscribing, I had certain expectations about the availability and helpfulness of the support team. I imagined responses would be prompt and solutions more precise. In reality, the telephonic support was often delayed and somewhat generic, lacking personalization. There were times when explanations did not fully address my queries, which caused some frustration. However, I do acknowledge that the software updates were timely and seemed well done, which provided some reassurance. The invoicing and payment process was as expected and quite straightforward. Still, the communication regarding onboarding steps was not as clear as I had hoped, making the initial days a bit confusing. Overall, the support did not match what I had anticipated based on prior information, which slightly hampered my overall experience with the service.