Support expectations met partly, some self-work needed
When I started using the WFHI platform, I was hoping for guidance at every step, but what I got was a mixed experience. Some parts of the setup and training were clearly laid out, and the support team was available to answer basic questions. However, for more detailed problems with the dialer and database features, I found myself having to figure things out on my own or through trial and error. While telephonic support helped on occasion, it wasn’t always proactive or detailed enough to resolve complex issues quickly. I expected smoother assistance for a product of this scale, but I understand that some self-learning might be required for full mastery. The payment process and invoice handling were clearer and didn’t require much intervention from me. So, while the general support availability was good, actual problem-solving fell somewhere short of my expectations.