Support expectations matched, but communication could be clearer
Before starting, I expected the telephonic support to be very prompt and clear every time I called. Initially, that was mostly true—usually someone would pick up quickly and try to help with my software setup questions or billing concerns. However, sometimes the communication was a bit slow or I had to wait longer on hold than I anticipated. Also, on some calls, the instructions I received were slightly confusing, which required me to call back and clarify. While the team was generally polite and willing to assist, I found that support didn’t always match the speed and clarity I had expected from the start. That said, their knowledge about the software and onboarding process was solid, helping me understand the calls and dialer features well enough to move forward. Overall, the support I got was decent and did help me progress, but I think clearer, quicker communication would make the experience smoother and less frustrating.