3 out of 53 of 5Verified customerSupport and communication
Support expectations aur reality tick mark mein nahi rahe
Mujhe laga tha ki support team se jab bhi call karungi toh turant aur clear jawab milega, par aisa nahi hua. Kabhi kabhi call uthane mein waqt lagta tha aur jawab bhi confusing hota tha, jo meri problems ko solve nahi karta tha. Iske alawa, kabhi kabhi jo process aur system explain kiya gaya tha onboarding mein, wo ground reality mein utna smooth nahi tha. Aapko yeh cheezein improve karni hongi warna users ko frustration hoti rahegi. Service ke kuch parts theek chale, lekin overall support meri expectations par khara nahi utara.