Support expectations aur explanation nahi mile the
Maine socha tha ki jab bhi mujhe koi dikkat aayegi toh support team clearly explain karegi solutions. Lekin jab maine call kiya, toh generally mujhe vague jawab mile jo zyada samajh nahi aaye. Kuch cheezein jaise ki automatic updates thik-thak samjha diye the, that part was fine because mujhe pata tha ki software khud update hoga. Par jab maine poocha ki calling tools kaise optimize kare, toh kaafi baar mujhe repeat karna pada. Kabhi kabhi mujhe laga ki woh baat samajhte nahi hain ya phir mujhe clear tareeke se nahi batate. Waiting time bhi thoda jyada tha jab mujhe call connect karna tha. Onboarding flow ke baare mein clarity thodi kam thi, mujhe lagta hai ki thoda aur detailed explanation chahiye tha kisi ek screen par saari process ko samjhaane ke liye. Invoice aur payment process samajhne mein bhi confusion hui. Overall, communication mein clarity thodi kam thi, jo mujhe thoda disappoint kar diya. Main yeh bhi maanungi ki training modules thode straightforward lage, par woh bhi mostly basic hi the. Isliye main sochti hoon ki agar detailed aur patient explanation hoti toh zyada accha hota. Support se expectations thi ki zyada clear help mile, par jo mila, usme clarity ki kami thi.